Privacy Policy

1. Introduction

This Privacy Policy applies to all information collected through our website, mobile applications, offline booking channels, and any related services (collectively, the "Services"). By using our Services, you agree to the collection and use of information in accordance with this policy.

We are a Destination Management Company based in Kochi, Kerala, India, offering tour packages across Kerala, Tamil Nadu, Karnataka, and other destinations.

2. Information We Collect

We may collect the following types of personal information when you interact with us:

a) Information You Provide Directly

• Identity Data: Full name, date of birth, gender, passport details (for international travel), and government-issued ID.
• Contact Data: Email address, phone number, WhatsApp number, and postal address.
• Booking Data: Travel dates, destination preferences, number of travellers, dietary requirements, and special requests.
• Payment Data: Credit/debit card details, bank transfer information, and billing address. (Note: We do not store full card numbers on our servers; payments are processed via secure third-party gateways.)
• Communication Data: Messages, enquiries, feedback, and reviews you send us via email, contact forms, or social media.

b) Information Collected Automatically

• Technical Data: IP address, browser type, device type, operating system, and referring URLs.
• Usage Data: Pages visited, time spent, clicks, and interactions with our website.
• Location Data: Approximate geographic location derived from your IP address (only with your consent where required).

c) Information from Third Parties

• Travel partners, hotels, and airlines who share booking confirmations.
• Social media platforms (e.g., Facebook, Instagram) when you interact with our pages or use social login features.
• Payment processors and fraud prevention services.

3. How We Use Your Information

We use your personal information for the following purposes:

• To Provide Services: Process bookings, issue tickets, confirm reservations, and deliver your travel itinerary.
• Customer Support: Respond to enquiries, provide 24/7 ground support, and resolve complaints.
• Personalisation: Tailor tour packages and recommendations based on your preferences and past trips.
• Marketing & Communication: Send promotional offers, newsletters, and updates (only with your consent, and you can opt out anytime).
• Legal Compliance: Comply with applicable laws, regulations, and lawful requests from authorities.
• Improvement: Analyse website usage to improve our Services, user experience, and security.
• Fraud Prevention: Detect and prevent fraudulent transactions and misuse of our Services.

4. Sharing Your Information

We do not sell your personal information. We may share your data with:

• Travel Partners: Hotels, resorts, airlines, transport providers, and local guides to fulfil your booking.
• Service Providers: Payment processors, IT support, email marketing platforms, and analytics providers who assist our operations.
• Legal Authorities: When required by law, court order, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

All third parties are contractually obligated to protect your data and use it only for the purposes we specify.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Required for the website to function (e.g., booking forms, security).
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant ads and track campaign performance (e.g., Facebook Pixel).
• Preference Cookies: Remember your settings, language, and region.

You can control or disable cookies through your browser settings. However, disabling essential cookies may affect website functionality.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for data transmission.
• Secure servers and firewalls.
• Restricted access to personal data on a need-to-know basis.
• Regular security audits and staff training.

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your data (subject to legal retention requirements).
• Objection: Object to processing of your data for marketing purposes.
• Restriction: Request that we limit processing of your data.
• Portability: Request transfer of your data to another service provider.
• Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details in Section 12. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., payment gateways, social media, travel partners). We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including India, where our servers and operations are located. We ensure appropriate safeguards are in place to protect your data in accordance with this policy and applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our Services after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: